Refund Policy

This Refund Policy applies to purchases made Weld® Permanent Jewellery Supplies via our Website and outlines the terms and conditions under which refunds may be provided.

1. Refund Eligibility

1.1. Refunds may be considered under the following circumstances:

Defective or damaged products upon delivery.

Incorrect items shipped due to our error.

Non-receipt of products within a reasonable timeframe, subject to our shipping and delivery terms.

1.2. Refunds will not be provided under the following circumstances:

Changes in your business needs or requirements.

Buyer's remorse or a change of mind.

Failure to meet the Minimum Order Quantities (MOQ) specified for certain products.

Any other circumstances not explicitly mentioned in this policy.

2. Requesting a Refund

2.1. To initiate a refund request, you must:

Contact our customer support team via info@permanentjewellery.co.uk within 7 days of receiving the product.

Provide clear and detailed information regarding the reason for the refund request.

Include supporting evidence such as photographs of damaged products or any other relevant documentation.

3. Refund Process

3.1. Upon receiving your refund request and verifying its eligibility, we will process the refund as follows:

If the refund is approved, we will issue a credit to the original payment method used for the purchase.

Refunds will be processed promptly, but the timing of the refund may vary based on your payment provider's policies.

4. Return Shipping

4.1. If a return is required as part of the refund process, we will provide you with specific instructions regarding return shipping.

4.2. Return shipping costs for eligible refunds due to defective or damaged products, or our shipping error, will be covered by Weld® Permanent Jewellery Supplies. For all other refund reasons, return shipping costs are the responsibility of the buyer.

5. Additional Considerations

5.1. Weld® Permanent Jewellery Supplies reserves the right to inspect and assess the condition of returned products before approving the refund.

5.2. Refunds will only be processed for the cost of the products and applicable taxes. Shipping and handling fees are non-refundable unless the refund is due to our error.

6. Contact Us

6.1. If you have any questions or concerns regarding our refund policy, please contact us via info@permanentjewellery.co.uk or through our "Contact Us" page.